Over 40 years of experience

Terms and conditions

read the below for more information

Terms and Conditions

Validity Period

All courses and flights are valid for one year from date of purchase, we budget for our flying sites and employing staff annually, based on courses/flights are sold, regrettable should your circumstances change, we can not offer a Refund policy. Please only book, if you have the time to commit to at least one weekend a month. Should weather cancel any dates you should still be able to get you course/flight completed within the year with ease.

Payment

Payment for any of our vouchers and courses can be made via our website with credit card, debit card, BACS or Paypal. We also take over the phone orders using a credit card, debit card or cheque. We also receive payment in person at our shop using credit card, debit card, BACS or cash.

The prices displayed on our website may change without notice and does not the constitute the offer of sale to a customer. In no circumstances will the taking of payment from the customer constitute acceptance of the offer. The contract will be formed only when the dispatch email has been sent and the goods are in transit. In the event of an item being unavailable, for whatever reason, we reserve the right to refund the customer their money in full and the contract to buy will be cancelled.

Cancellation policy

If you have bought a voucher or course from us you will have fourteen working days in which to request a refund. This request must be in writing or by e- mail and we do not accept cancellations by phone. After the fourteen days has elapsed no refund is due. On notification of your wish to cancel any courses, activities or the return of goods. However, if you have booked a date for your first flight, or indeed taken your day, within fourteen days of purchase, then no refund is possible.
Vouchers for tandem flights, fun day courses and introduction courses are non-refundable after the 14 day period mentioned above.

Delivery

Vouchers are sent via email or by Royal Mail standard delivery and this is included in the price of your booking.
Delivery of goods and extra payments required for completion of delivery using other methods will be charged to the customer.

Voucher Validity.

All courses, activity days, tandem flights and fun day vouchers are valid for 12 months from the point of purchase. All vouchers must be paid in full at the point of booking and no one will be flown prior to full payment being received. We recommend that you book your day’s flying with us as soon as possible after purchase. We are often very busy and the weather can delay completion of courses, fun days and flight vouchers.

We class bank holidays as weekend days for day specific bookings.

Due to the weather dependent nature of paragliding, it is not unusual to have your day postponed, sometimes more than once. It is the responsibility of the participant to ensure that the activity is taken before the expiry of the voucher and that a course is started in time to complete it within 12 months.

A voucher can be transferred to another person, provided you let us know their details, the voucher number and date of purchase. A training course or remaining days of a course cannot be transferred. If a voucher is transferred then the validity of the voucher and all our relevant terms and conditions will apply to the third party.

We start our training and flying at very specific times according to the predicted weather forecast and the starting times of a day’s flying may vary accordingly. You will be made aware of the exact time and we cannot accommodate late arrivals. Failure to arrive on time may mean you forfeit your day. Please be prepared to start early and finish late to make the best of the weather conditions on the day.

We can teach anytime during the hours of daylight. A typical flying day may vary in length, but we make every attempt to maximise every flying session on the hill. We sometimes finish early or end up finishing later than expected so plan this into your day with us.

Validity extensions

We recognise that we may need to postpone flying sessions and sometimes repeatedly. Provided you have booked in with us and then the session has been cancelled by us at least 3 times before the last month of validity of your voucher or course, we will extend the expiry date for 3 months, free of charge. After this extended period of validity, one further extension can be bought for 3 months for £30.

If you have NOT been booked in on at least 3 occasions before the last month of your voucher validity, it can be extended for a further 3 months from the date of expiry, on payment of £30 BEFORE the voucher expires but this re-validation can only happen once.

You cannot extend the life of a voucher once it is already out of date. If you really can’t see yourself using your day’s voucher within its validity, it is your responsibility to extend or you can transfer it to someone else for the remainder of the period. We will not send out reminders and once expired it cannot be extended.

Postponement by you

If you wish to change the date of your booking you must give us at least 48 hours notice by calling the office and then confirming by email. Failure to notify us within 48 hours of your arranged date, or simply not turning up, will mean that you forfeit your day’s flying and there will be no refund or alternative offered.

Age limit

At Green Dragons the minimum age for solo flying is 14 years old and to qualify as a Club Pilot is 16. If the student is under 18 years old, they need to be accompanied by their parent or a responsible adult. For tandem flights the minimum age is also 16 years old and the student needs to be accompanied by their parent or guardian. The upper age limit for solo and tandem flying is 65, unless specifically agreed with our instructors and this must be agreed prior to the day of the flight or training commencement.

Your health

You must be medically fit and reasonably active. If in doubt, consult your GP. You should let us know of any pre-existing medical conditions which may affect your activity, but ultimately, it is up to you to decide on your own capabilities.

In the event that you contact us to cancel the remaining days of a course, for medical reasons, we will require you to supply us with such written medical evidence of your inability to continue to learn to paraglide. This must be at least one month before the end of your course’s validity, you must supply a doctor’s certificate showing that you were unfit to fly and will remain unfit for the duration of the validity period. If you cannot provide medical evidence, you will forfeit your remaining days of tuition.

We reserve the right to refuse to teach anyone under the influence of alcohol or drugs, or anyone we feel is mentally or physically unsuited to the activity. The minimum weight for all flying is 45 Kg and our maximum weight 125kg due to the equipment we use. For safety reasons we may ask you to weight yourself in the office prior to any flying.

Postponement by us

Paragliding is a weather dependent sport and unfortunately we have no control over the weather. If we consider it an unsuitable day to fly, we will cancel the day’s teaching and sometimes this happens at very short notice. Please phone in the night before any planned activity for the final weather call and time to meet.

If the weather conditions during the session become unsafe to fly, your flying may be shortened or postponed. We will not be held responsible for any travel or accommodation costs, nor any expenses incurred if we have had reasonable grounds to postpone or cancel the flying.

Our insurance

We are a British Hang Gliding and Paragliding Association (BHPA) registered school. Through the BHPA we have limited professional liability insurance. All our flying customers must be members of the BHPA and are issued with temporary membership of the BHPA.
This membership gives them third party insurance only. If you require personal accident insurance (to include paragliding) please arrange this in advance or with us on the day of your booking. If you would like further information, please contact us or visit the BHPA website.

www.bhpa.co.uk

Deposits made by you

Deposits are required for all sales of equipment and no equipment will be released prior to final full payment being received. A paraglider is often selected specifically to suit your needs and colours are selected by you subject to availability. On receipt of your order via us, the glider will be manufactured for you and because of this, if you have ordered a paraglider or any equipment which is for your individual requirements, which you have secured with a deposit, this deposit will be non-refundable.

Cancellation of any orders

Any orders of new goods made with us via the phone, in person or online shop will have fourteen working days after the day on which you receive the goods in which to request a refund. This must be in writing or by e- mail and we do not accept cancellations by phone. Items must be returned to us at your cost and after the fourteen days has elapsed no refund is due.

All sale or reduced items are non-refundable. We are happy to exchange your sale or reduced item within 14 working days after the day in which you received your goods. If you buy second hand goods from us, they are sold as seen and described. You can cancel your order as above.

On notification of your wish to cancel, we will refund the purchase price and delivery charge within 30 days. If you have already received the goods, you must return them to us, unused, in their original packaging and condition. The return postage and packing costs will be yours. We will refund the original purchase price within 30 days.
However, if you have ordered goods from us to your individual specification or colours, then you will not be able to cancel your order or return the goods and we will not issue a refund. This is especially the case when ordering custom colours for your paraglider.

If you part-exchanged goods with us, your cancellation rights are as above. In this event, your second-hand equipment, or a sum equal to the value initially allowed for the second hand goods, will be made available to you within 15 days.

Delivery of goods purchased with us

Unless otherwise requested and agreed at the point of sale, delivery of goods will be sent by Royal Mail standard delivery for smaller items, or courier for larger items and overseas.
These will be on a ‘track or trace’ service wherever possible. Delivery will be charged to the customer. Any import taxes in your own country will be up to you to pay and this is not included in the delivery price quoted with your order.
Our shipment of goods outside the UK does not include any local taxes or duties. It is the customer’s responsibility to pay any due.

Dealing with our customers

We will always attempt to resolve any issues to the satisfaction of the customer and in a way that is respectful of both parties. To this end we ask that all would be customers read our terms and conditions so they are aware of their responsibilities when the buy equipment, fun days and training from us. If you need any help then please contact us on 01883 652666 or by using our online contact form.

If you still have any questions then please use the Call Back Form at the bottom of the page we will get back to you with an answer as soon as possible. We love to hear from our customers so do not be shy if you have a question you cannot find an answer in our Frequently Asked Questions section.