Fun Days and Training

Timings depend on the season and the weather forecast. As long as you have entered your correct email address and mobile telephone number on the system, you will received an email and text message between 2100hr and 2200hr the evening before, where your start time will be announced. In the summer the start can be as early as 6am so be ready for an early start to get the best weather conditions.

There will be occasions where the weather forecast the night before is 50/50. Therefore, you may receive an email the evening before requesting you check your emails and texts at 7.00am for a start time or to receive confirmation the day is cancelled and you can reschedule. If a start time is called on, you will receive a minimum of two and a half hours to travel to Green Dragons Airsports for the start of your course.

We aim to get our students through the EP and CP course within 10 days. However, some people do need longer as this is dependent on the weather conditions, personal abilities and fitness. 

If any days are cancelled due to bad weather you can re-book for free and course vouchers are valid for 12 months from the point of purchase.

We recommend that you wear walking boots, casual clothing, and you have food and drink with you for the day. We have a toilet block and hot drinks available at HQ.

The minimum age limit to start training is 14 with their parent’s consent, but you must be 16 to complete your Club Pilots course. The maximum weight is 125kg. You must be in reasonably good health, and be reasonably fit to get the best out of the course. Due to the nature of the sport you will have to be able to run short distances and walk up hills so please contact us if you are unsure.

We aim to get our students between 3 and 5 full flights during a Fun Day but this is dependent on the weather conditions, personal abilities and fitness. Heights achieved during the flights are also dependent on the weather conditions and normally range from 50ft to 150ft, although some students have reached 300ft on our Fun Days.

A Fun Day with us is a great corporate day out or team building event and if you book a group of ten or more the tenth person comes for free. If any days are cancelled due to bad weather you re-book for free and Fun Day vouchers are valid for 12 months from the point of purchase.

You must be in reasonably good health, and be reasonably fit to get the best out of a Fun Day with us. Due to the nature of the sport you will have to be able to run short distances and walk up hills so please contact us if you are unsure.

Green Dragons Airsports is open 7 days a week, all year round. We fly whenever the weather allows us, even in the winter! Some of our best training days are held during the winter. Make sure you have fully read and understand our terms and conditions before you book. If you have any questions then please contact us on admin@greendragons.co.uk and we will be happy to help.

Validity Period

All courses and flights are valid for one year from date of purchase, we budget for our flying sites and employing staff annually, based on courses/flights sold. Regrettable should your circumstances change, we can not offer a Refund policy. Please only book, if you have the time to commit to at least one weekend a month. Should weather cancel any dates you should still be able to get you course/flight completed within the year with ease.

Payment

Payment for any of our vouchers and courses can be made via our website with credit card, debit card, BACS or Paypal. We also receive payment online or in person at our shop using credit card, debit card, BACS or cash.

The prices displayed on our website may change without notice and does not the constitute the offer of sale to a customer. In no circumstances will the taking of payment from the customer constitute acceptance of the offer. The contract will be formed only when the dispatch email has been sent and the goods are in transit. In the event of an item being unavailable, for whatever reason, we reserve the right to refund the customer their money in full and the contract to buy will be cancelled.

Cancellation policy

If you have bought a voucher or course from us you will have fourteen working days in which to request a refund. This request must be in writing or by e-mail and we do not accept cancellations by phone. After the fourteen days has elapsed no refund is due. On notification of your wish to cancel any courses, activities will be cancelled or goods must be returned. However, if you have booked a date for your first flight, or indeed taken your day, within fourteen days of purchase, then no refund is possible.

Vouchers for fun day courses and introduction courses are non-refundable after the 14 day period mentioned above.

Delivery

Delivery of goods and extra payments required for completion of delivery using other methods will be charged to the customer.

Voucher Validity

All courses, activity days and fun day vouchers are valid for 12 months from the point of purchase. All vouchers must be paid in full at the point of booking and no one will be flown prior to full payment being received. We recommend that you book your day’s flying with us as soon as possible after purchase. 

We class bank holidays as weekend days for day specific bookings.

Due to the weather dependent nature of paragliding, it is not unusual to have your day postponed, sometimes more than once. It is the responsibility of the participant to ensure that the activity is taken before the expiry of the voucher and that a course is started in time to complete it within 12 months.

A voucher can be transferred to another person, provided you let us know their details, the voucher number and date of purchase. A training course or remaining days of a course cannot be transferred. If a voucher is transferred then the validity of the voucher and all our relevant terms and conditions will apply to the third party.

We start our training and flying at very specific times according to the predicted weather forecast and the starting times of a day’s flying may vary accordingly. You will be made aware of the exact time and we cannot accommodate late arrivals. Failure to arrive on time may mean you forfeit your day. Please be prepared to start early and finish late to make the best of the weather conditions on the day.

We can teach anytime during the hours of daylight. A typical flying day may vary in length, but we make every attempt to maximise every flying session on the hill. We sometimes finish early or end up finishing later than expected so plan this into your day with us.

Validity extensions

We recognise that we may need to postpone flying sessions and sometimes repeatedly. Provided you have booked in with us and then the session has been cancelled by us at least 3 times before the last month of validity of your voucher or course, we will extend the expiry date for 3 months, free of charge. After this extended period of validity, one further extension can be bought for 3 months for £60 or 6 months for £100.

If you have NOT been booked in on at least 3 occasions before the last month of your voucher validity, it can be extended for a further 3 months (£60), or 6 months (£100), from the date of expiry, on payment BEFORE the voucher expires but this re-validation can only happen once.

You cannot extend the life of a voucher once it is already out of date. If you really can’t see yourself using your day’s voucher within its validity, it is your responsibility to extend or you can transfer it to someone else for the remainder of the period. We will not send out reminders and once expired it cannot be extended.

Postponement by you

If you wish to change the date of your booking you can log onto the portal up to 48 hours beforehand, cancel your booking and rebook for a time that suits you better. If you have any issue with the system you must give us at least 48 hours notice by calling the office and then confirming by email. Failure to notify us within 48 hours of your arranged date, or simply not turning up, will mean that you forfeit your day’s flying and there will be no refund or alternative offered.

Age limit

At Green Dragons the minimum age for solo flying is 14 years old and to qualify as a Club Pilot is 16. If the student is under 18 years old, they need to be accompanied by their parent or a responsible adult. The upper age limit for solo flying is 65, unless specifically agreed with our instructors and this must be agreed prior to the day of the flight or training commencement.

Your health

You must be medically fit and reasonably active. If in doubt, consult your GP. You should let us know of any pre-existing medical conditions which may affect your activity, but ultimately, it is up to you to decide on your own capabilities.

In the event that you contact us to cancel the remaining days of a course, for medical reasons, we will require you to supply us with such written medical evidence of your inability to continue to learn to fly. This must be at least one month before the end of your course’s validity, you must supply a doctor’s certificate showing that you were unfit to fly and will remain unfit for the duration of the validity period. If you cannot provide medical evidence, you will forfeit your remaining days of tuition.

We reserve the right to refuse to teach anyone under the influence of alcohol or drugs, or anyone we feel is mentally or physically unsuited to the activity. The minimum weight for all flying is 45 kg and our maximum weight 125 kg due to the equipment we use. For safety reasons we may ask you to weigh yourself in the office prior to any flying.

Equipment damage

By participating in our courses, you agree to be held financially responsible for any damage that you cause to gliders, paramotors, or any other equipment provided by our company. In the event you damage equipment during training, you will be charged for the full cost of repairs, including parts and labour.

Postponement by us

Paragliding and Hang Gliding are a weather dependent sports and unfortunately we have no control over the weather. If we consider it an unsuitable day to fly, we will cancel the day’s teaching and sometimes this happens at very short notice. Please check emails and text messages the night before any planned activity for the final weather call and time to meet.

If the weather conditions during the session become unsafe to fly, your flying may be shortened or postponed. We will not be held responsible for any travel or accommodation costs, nor any expenses incurred if we have had reasonable grounds to postpone or cancel the flying.

Our insurance

We are a British Hang Gliding and Paragliding Association (BHPA) registered school. Through the BHPA we have limited professional liability insurance. All our flying customers must be members of the BHPA and are issued with temporary membership of the BHPA.

This membership gives them third party insurance only. If you require personal accident insurance (to include paragliding) please arrange this in advance or with us on the day of your booking. If you would like further information, please contact us or visit the BHPA website.

www.bhpa.co.uk

Deposits made by you

Deposits are required for all sales of equipment and no equipment will be released prior to final full payment being received. A paraglider is often selected specifically to suit your needs and colours are selected by you subject to availability. On receipt of your order via us, the glider will be manufactured for you and because of this, if you have ordered a paraglider or any equipment which is for your individual requirements, which you have secured with a deposit, this deposit will be non-refundable.

Cancellation of any orders

Any orders of new goods made with us via the phone, in person or online shop will have fourteen working days after the day on which you receive the goods in which to request a refund. This must be in writing or by e-mail and we do not accept cancellations by phone. Items must be returned to us at your cost and after the fourteen days has elapsed no refund is due.

All sale or reduced items are non-refundable. We are happy to exchange your sale or reduced item within 14 working days after the day in which you received your goods. If you buy second hand goods from us, they are sold as seen and described. You can cancel your order as above.

On notification of your wish to cancel, we will refund the purchase price and delivery charge within 30 days. If you have already received the goods, you must return them to us, unused, in their original packaging and condition. The return postage and packing costs will be yours. We will refund the original purchase price within 30 days.

However, if you have ordered goods from us to your individual specification or colours, then you will not be able to cancel your order or return the goods and we will not issue a refund. This is especially the case when ordering custom colours for your paraglider.

If you part-exchanged goods with us, your cancellation rights are as above. In this event, your second-hand equipment, or a sum equal to the value initially allowed for the second hand goods, will be made available to you within 15 days.

Delivery of goods purchased with us

Unless otherwise requested and agreed at the point of sale, delivery of goods will be sent by Royal Mail standard delivery for smaller items, or courier for larger items and overseas.

These will be on a ‘track or trace’ service wherever possible. Delivery will be charged to the customer. Any import taxes in your own country will be up to you to pay and this is not included in the delivery price quoted with your order.

Our shipment of goods outside the UK does not include any local taxes or duties. It is the customer’s responsibility to pay any due.

Dealing with our customers

We will always attempt to resolve any issues to the satisfaction of the customer and in a way that is respectful of both parties. To this end we ask that all would be customers read our terms and conditions so they are aware of their responsibilities when the buy equipment, fun days and training from us. If you need any help then please contact us on 01883 652666 or by using our online contact form.

Name of company

Green Dragons Leisure Limited T/A Green Dragons Airsports

Registered office

Warren Barn Farm, Slines Oak Road, Woldingham, Surrey, CR3 7HN

Contact details

01883 652666

07860 875567

Company Number

03199338

VAT Number.

679831477

Regulatory authority

BHPA